Client Overview
Name: TAQREEBAT
Industry: SaaS
Website: taqreebat-frontend-crm.vercel.app

TAQREEBAT is a SaaS provider focused on revolutionizing the event management industry by offering a comprehensive digital solution to streamline vendor management and enhance customer experiences.

Objective

The main objective of TAQREEBAT’s software is to modernize and digitalize the traditional methods of event management, enabling vendors to efficiently handle their work and manage their customer base using digital tools. By implementing a Customer Relationship Management (CRM) system, the software will empower vendors to manage their entire event process electronically, improving both productivity and customer satisfaction.

Key Goals:

• Provide vendors with a centralized platform for managing events, customers, and operations.
• Enable real-time management and tracking of vendor activities.
• Improve overall customer experience by providing a seamless, digital interface for both vendors and their clients.

Problem Statement

Traditional event management practices, such as manual bookings, paper-based record-keeping, and scattered communication channels, often result in inefficiencies, errors, and delays. Vendors struggle with organizing tasks, managing client relationships, and keeping track of event-related information using outdated methods. This leads to a lack of visibility into operations, missed opportunities, and overall reduced customer satisfaction. TAQREEBAT needed a solution to centralize these processes and bring the event management workflow into the digital age.

Key Issues:

• Inefficient Vendor Management: Manual and outdated methods lead to slow workflows and mistakes.
• Disjointed Customer Relationships: Vendors lack an organized system to manage customer data and communications effectively.
• No Centralized System: Event-related tasks and operations are scattered across various tools, creating confusion and inefficiency.

Solution

To meet the objectives of TAQREEBAT, a powerful SaaS platform was developed with the following features:

• CRM Integration: A comprehensive CRM tailored specifically for event vendors, allowing them to manage customer data, schedule events, and oversee operational tasks in one place.
• Vendor Dashboard: A user-friendly dashboard where vendors can monitor ongoing events, track progress, and manage customer inquiries.
• Automated Task Management: Features to automate repetitive tasks such as booking confirmations, customer follow-ups, and billing management.
• Mobile-Responsive Design: Ensuring vendors can access and manage their operations on any device, whether desktop, tablet, or mobile.